Last updated: June 2026
Support
Welcome to the Dr. Cinik Shop support hub. Here you will find answers to the questions we are asked most often about our hair loss treatments, your subscription and orders, delivery, returns and privacy, plus the ways you can reach us. If you cannot find what you need below, our team is happy to help. Please note that this page is general information and does not replace personal medical advice. If your question is about your own treatment, our clinical team can review it for you.
Medical FAQs
Will the treatment work for me?
Hair loss treatments help many men, but no treatment works for everyone and we cannot guarantee a particular result. How well a treatment works depends on the cause of your hair loss, how long you have had it, your age and how consistently you use the treatment. Our questionnaire and the prescriber’s review are designed to check whether a treatment is suitable for you before anything is dispensed. Treatments tend to work best when started earlier and used as directed.
How long does it take to see results?
Hair grows slowly, so changes take time. Most men start to notice results after 3 to 6 months of consistent daily use, and the fuller picture usually becomes clearer at around 12 months. In the first few weeks some people see a temporary increase in shedding as the hair cycle resets, which is normal. The most important thing is to keep using the treatment exactly as directed and to be patient.
What results can I realistically expect?
For most men, the realistic goal is to slow or stop further hair loss and, in many cases, to see some regrowth or thickening of existing hair. Results vary from person to person and we cannot promise a specific outcome. Treatment is ongoing: the benefits are maintained while you keep using it, and if you stop, hair loss usually continues over the following months. If you have questions about what is realistic for your situation, our clinical team can talk it through with you.
Which treatment is right for me?
The right treatment depends on your pattern of hair loss, your medical history and your preferences. Some treatments are tablets, some are applied to the scalp, and some men use more than one. When you complete our online questionnaire, the information you provide is reviewed so that a suitable option can be recommended for you. If a prescription medicine is appropriate, a prescriber will assess your suitability before it is approved. If you are unsure, our clinical team can help you understand the options.
Do I need a prescription?
It depends on the treatment. Some of our products are prescription only medicines and can only be supplied after an online consultation and approval by a prescriber. Others are available over the counter without a prescription. For prescription treatments, you complete a short health questionnaire, this is reviewed, and the medicine is only approved and dispensed if it is suitable and safe for you.
Will I speak with a doctor?
Our service is mainly online. For prescription treatments, a prescriber reviews the answers you give in your health questionnaire and decides whether the treatment is suitable for you. You do not always need a separate phone or video appointment. If the prescriber needs more information before they can approve your treatment, they may contact you. You can also ask to speak with the clinical team if you have questions about your treatment.
What are the possible side effects?
Like all medicines, hair loss treatments can cause side effects, although many people use them without any problems. The possible side effects depend on the specific treatment, so always read the patient information leaflet supplied with your medicine for the full list. If you experience anything that worries you, stop where advised and contact our clinical team. If you have signs of a serious reaction, such as swelling of the face, lips or throat, difficulty breathing or a severe rash, seek urgent medical help by calling 999.
I am experiencing side effects. Who can I talk to?
If you think you are having side effects, our clinical team can review your situation and advise you. You can reach them using the contact details in the Contact section below. Please describe what you are experiencing and which treatment you are using. This service is not for emergencies. If your symptoms are severe or you feel unwell quickly, call NHS 111 for advice, or 999 if it is a medical emergency.
Can I use the treatment after a hair transplant?
Many men use hair loss treatments after a transplant to help protect their existing, non-transplanted hair, but timing and suitability should be checked first. Whether you can start, and when, depends on how your transplant has healed and your overall health. Please tell us in your questionnaire that you have had a transplant, and our clinical team can advise on the right approach for you. If your transplant was carried out by another clinic, follow their aftercare advice as well.
My partner and I are trying for a baby. Is Finasteride safe to use?
This is an important question to raise with the clinical team before you continue. Finasteride is taken by the man and is not known to affect a man’s fertility in a way that prevents conception for most people, but you should always discuss your own circumstances with a prescriber. Women who are or may become pregnant must not handle crushed or broken finasteride tablets, as the medicine can be harmful to a developing male baby. If you and your partner are trying to conceive, please contact our clinical team so they can give you advice based on your situation. Always read the patient information leaflet supplied with your medicine.
I am not sure if the treatment is working. What should I do?
It is common to feel unsure in the early months, because hair grows slowly and progress can be hard to judge day to day. Give the treatment time, usually at least 3 to 6 months of consistent use, and it can help to take photos of the same area in the same lighting every month so you can compare. Keep using the treatment as directed unless you have been advised to stop. If you are still concerned after a few months, contact our clinical team and they can review your progress with you.
Subscription and Orders
How do I change or cancel my subscription?
You can change or cancel your subscription at any time. Sign in to your account and go to your subscriptions, where you can update your next delivery date, change the treatment where allowed, pause, or cancel. If you would prefer us to do it for you, contact our team using the details in the Contact section below and we will help. To avoid being charged for your next order, please make any changes before your renewal date. If a prescription is involved, a prescriber may need to review changes to your treatment before they take effect.
How do I track my order?
Once your order has been dispatched, we will email you a confirmation. If your delivery is sent on a tracked service, that email will include a tracking link so you can follow your parcel. You can also see your order status by signing in to your account and opening your order history. If you have not received a dispatch email within a few working days of ordering, or your tracking has not updated, contact us and we will look into it.
Delivery
Which shipping companies do you use?
We send orders using established UK couriers and postal services on a tracked basis where possible. The exact carrier can vary depending on the product and your address. The carrier used for your order will be shown in your dispatch confirmation email, along with tracking details where they apply.
How fast is your delivery?
Orders are usually dispatched within 1 to 2 working days. For prescription treatments, this is counted from the point your treatment is approved by the prescriber, as the medicine cannot be sent before that approval. Once dispatched, delivery time then depends on the carrier and service used. You will receive a dispatch email so you know your order is on its way.
Do you deliver outside the UK?
We deliver within the United Kingdom only. We are not able to send treatments to addresses outside the UK. When you place your order, please make sure your delivery address is a valid UK address so there are no delays.
Is your packaging discreet?
Yes. We send orders in plain, unbranded outer packaging. There is nothing on the outside that says what is inside or names the treatment, so your privacy is protected at the doorstep and in transit.
Returns and Privacy
Can I return my products?
For safety and legal reasons, medicines cannot be returned once they have been dispatched to you, even if they are unopened. This is standard practice for pharmacies and is in place to protect everyone. If your order arrives damaged, faulty or incorrect, please do not use it and contact us straight away so we can put it right. Please do not send any medicines back to us without speaking to us first. If you have unwanted or out of date medicines, the safest way to dispose of them is to return them to a local pharmacy.
Is my information kept private?
Yes. We treat your personal and health information as confidential and we handle it in line with UK GDPR and the Data Protection Act 2018. We only use your information to provide your treatment and to run our service, and we only share it where it is needed to do that, for example with the pharmacy that dispenses your medicine and the prescriber who reviews your treatment. We do not sell your data. For full details of what we collect, how we use it, who we share it with, and your rights, please see our Privacy Policy.
Contact
Our team is here to help with questions about your order, your subscription, delivery and returns. If your question is about your own treatment or possible side effects, it will be passed to our clinical team, who review medical queries and respond as soon as they can. Please give us your name and order number where you have one, so we can help you faster.
Email us
support@drcinik.co.uk. Send us your question and we will get back to you. Please include your order number if you have one.
Phone
+44 7946 637508. Call our support line for help with orders, subscriptions and delivery.
+44 7946 637508. Message us on WhatsApp for support.
Support hours
Monday to Friday, UK working hours. When you can reach our team.
Clinical questions are reviewed by our clinical team and are answered during working hours, so please do not use this service in an emergency. If you need urgent medical advice, call NHS 111. If it is a medical emergency, for example difficulty breathing, chest pain, or swelling of the face, lips or throat, call 999 straight away.
Prescription medicines bought through Dr. Cinik Shop are dispensed by The Independent Pharmacy, operated by ABSM Healthcare Ltd (Company No. 08515600), a pharmacy registered with the General Pharmaceutical Council under registration number 9012559. Dr. Cinik is a trading name of Cinik Hair Care Ltd (registered in England and Wales, company number 13688846), which is the data controller for your personal information. For data protection enquiries, email support@drcinik.co.uk or write to Cinik Hair Care Ltd, 23 Harley Street, London, W1G 9QN, United Kingdom. Full details are in our Privacy Policy.